Help & Support

Help & Support Center

Quick Support Access

Immediate Help Options

• Discord Support

  • Join: discord.gg/nodepay

  • Channel: #support

  • Best for: Urgent issues, technical problems

• Telegram Support

  • Available for quick queries

  • Community assistance

  • Regular team presence

  • Basic troubleshooting

• Documentation library

  • Step-by-step guides

  • Common solutions

  • Discord channel #FAQ database

Common Issues & Solutions

Extension Problems

• Not Earning Points

  • Check internet connection

  • Verify extension is active

  • Confirm account login

• Connection Issues

  • Restart browser

  • Update extension

  • Clear cache/cookies

  • Check firewall settings

Account Management

• Login Problems

  • Reset password

  • Clear browser cache

  • Enable cookies

• Earnings Issues

  • Verify active status

  • Check point calculations

  • Review activity logs

  • Monitor referral tracking

Getting Help

Priority Support Path

• Check Documentation

  • Review guides

  • Check FAQs

  • Follow tutorials

• Community Support

  • Ask in Discord

  • Search existing solutions

  • Follow troubleshooting guides

  • Share clear details

• Direct Support

  • Submit support ticket

  • Provide account details

  • Describe issue clearly

  • Include screenshots

Best Practices for Support

When Seeking Help

• Provide Clear Information

  • Account username

  • Issue description

  • Steps to reproduce

  • Error messages

  • Screenshots

• Try Basic Troubleshooting

  • Restart application

  • Clear cache

  • Update software

  • Check connections

Support Channels Priority

Level 1: Self-Help

• Documentation

• FAQ section

• Video tutorials

Level 2: Community Support

• Discord channels

• Telegram group

• User guides

Level 3: Direct Support

• Support tickets

• Team assistance

• Technical help

Contact Methods

Support Hours

• Discord: 24/7 community support

• Team Support: Business hours

• Emergency: Priority response

• Weekend: Community help

Tips for Fast Resolution

✅ DO's

• Search existing solutions first

• Provide clear information

• Follow guidelines

• Be patient and polite

• Use appropriate channels

❌ DON'Ts

• Spam multiple channels

• Skip basic troubleshooting

• Provide incomplete info

• Create duplicate tickets

• Skip documentation

Emergency Support

When to Use

• Account security issues

• Critical errors

• System failures

Next Steps

Need help now?

1. Check Documentation

2. Join Discord

3. Submit a Support Ticket

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Having issues? Our support team is ready to help - start with Discord for fastest response!